Returns & Exchanges

At PureFlow, we want you to be completely satisfied with your fashion choices, which is why we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure your wardrobe feels as good as it looks with a stress-free exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking number handy until your refund or exchange is processed.